Bringing Pets to New Zealand: What You Need to Know

For many people, pets are truly members of the family, leaving pets behind is simply not an option.

New Zealanders are passionate animal lovers. Dogs are especially well catered for, with off-leash parks in urban areas and excellent veterinary care across the country. But moving pets here involves careful planning.

As an island nation with a unique ecosystem and an economy that relies heavily on farming, New Zealand has strict biosecurity requirements to protect against pests and diseases.

This means that pets need a series of tests and vaccinations in their home country before departure, and most also spend time in quarantine on arrival. Quarantine facilities are staffed with experienced professionals who monitor health, check paperwork, and ensure pets are safe before reuniting them with their families.

The Value of Using Pet Transport Specialists

The process can be complex, so working with a specialist transporter is invaluable. They handle regulatory requirements, arrange flights, and book quarantine facilities. At Mobile, we work closely with reputable providers around the world to ensure families can feel confident their pets are in safe hands.

Behind the Scenes: A Pet’s Journey

Understandably, many of our clients feel anxious about what their pets experience while apart. Recently, our Principal, Bridget Romanes, had the opportunity to go behind the scenes in both Los Angeles and Auckland to see exactly how pets are cared for on their journey.

🐾 Departure from the US – Many pets travel via Jetpet, our long-time transport partner. Owners typically handle vaccinations and vet checks before departure, and then Jetpet takes care of the final steps.  Owners can even drop off their pets in person to the Jetpet facility in LA and say goodbye at the farewell photowall.  Accommodation options include everything from simple kennels to cosy “living rooms” with sofas and beds. If you have two animals, they can stay together.

Veterinarians conduct health checks onsite, then pets are transferred in air-conditioned vans to the airport.

🐾 Arrival in Auckland – Once in New Zealand, pets are collected by quarantine staff. Bridget visited Pet Haven Quarantine near Auckland and was reassured by the high standards of care. While owners cannot visit (to reduce disease risk), they do receive regular updates.

Pets from the same family can stay together and sleeping areas have heat lamps to keep animals comfortable if they arrive during the winter months.  The facility is located in a peaceful rural area with plenty of fresh air.  MPI vets check pets twice during their stay before they are cleared to go home

Peak periods are August to February, so it’s best to book well in advance.

Reunited at Last

After quarantine, pets are released to their owners and finally get to enjoy their new home in New Zealand. While the process can feel daunting, knowing what happens behind the scenes helps ease the anxiety, for both owners and pets.

At Mobile, we’re here to guide clients through the process, ensuring that every family member (including the furry ones) can settle happily in New Zealand.

Kia ora and welcome to New Zealand!

Mobile Relocation connects you with what you need to thrive in New Zealand. Contact us today to talk about how we can carry your relocation burden.

If you are a recruiter or HR Professional bringing international talent to NZ Mobile Relocation has a range of settlement support services to suit your candidates and your business - from baseline support to meet Immigration New Zealand’s AEWV Accreditation requirements (Kiwi Launch Pad) through to personalised programmes to support your most valued international employees.

Bridget is a New Zealander who has lived and worked as a diplomat in Singapore and India. After experiencing all facets of the relocation experience, she founded Mobile to work with private individuals moving to NZ and leading local and international businesses bringing in offshore talent.

Source: www.mobile-relocation.com

Preparing for Cashless New Zealand

Our expat and migrant clients relocating to New Zealand often comment on how rarely cash is used.

From small-town cafés to big-city supermarkets, Kiwis have embraced digital payments with enthusiasm - making the country one of the most cashless economies in the world.

In this article we provide insights into how Kiwis spend their New Zealand dollars, and what newcomers need to know so that they can hit the ground running.

The Numbers

Reserve Bank of New Zealand (RBNZ) data released in June 2025 shows:

• Nearly 80% of New Zealanders use debit card/EFTPOS for at least some everyday purchases

• A third of New Zealanders had not used cash at all in the previous seven days

• Only 6% of total money spent on everyday purchases (POS) is paid in cash, meaning 94% of transaction value is now electronic

These figures place New Zealand alongside Australia, Canada, and Sweden as one of the most cashless economies in the world.

What a Cashless NZ Looks Like

• EFTPOS cards (debit cards) are everywhere and used for everything from your morning coffee to supermarket trips

• PayWave (tap-and-go) is available in most stores, cafés, and petrol stations. A small surcharge (1–2%) is often added when you tap instead of inserting your card, though this will be removed by May 2026

• Digital wallet payments via smartphones are increasingly common

• Banking apps are widely used for transferring money to friends, splitting dinners, or paying small businesses

• Automatic Payments (APs) and Direct Debits handle recurring expenses such as rent, electricity, and mobile bills

Why businesses like it:

• Lower risk: no cash on premises means less exposure to theft

• Efficiency gains: no need to count, store, or bank physical money

• Customer preference: consumers expect fast, seamless transactions. Many don’t even carry a wallet anymore

And why consumers like it:

• Convenience and speed: tap-and-go has become second nature

• Security: digital payments leave a record, unlike lost or stolen cash

• Choice: debit cards, credit cards, digital wallets, and instant bank transfers

The Future of Cash

Cash isn’t gone completely, the RBNZ stresses it remains vital for some communities and as a backup in emergencies. But the trajectory is clear: ATMs are disappearing, more cafés and retailers are going “card only,” and public transport in major cities is already cash-free.

If you are used to paying in cash or writing cheques, the switch may feel abrupt. But most people find it quick, safe, and convenient - part of why New Zealand is considered one of the world’s most cashless economies.

Kia ora and welcome to New Zealand!

Mobile Relocation connects you with what you need to thrive in New Zealand. Contact us today to talk about how we can carry your relocation burden.

If you are a recruiter or HR Professional bringing international talent to NZ Mobile Relocation has a range of settlement support services to suit your candidates and your business - from baseline support to meet Immigration New Zealand’s AEWV Accreditation requirements (Kiwi Launch Pad) through to personalised programmes to support your most valued international employees.

Bridget is a New Zealander who has lived and worked as a diplomat in Singapore and India. After experiencing all facets of the relocation experience, she founded Mobile to work with private individuals moving to NZ and leading local and international businesses bringing in offshore talent.

Source: www.mobile-relocation.com

Living an organic lifestyle in New Zealand

New Zealand has a reputation as a clean, green country, where many people do care about sustainability. Like many aspects of life here, living organically has its own unique local flavour.  In the following article, we explain how Kiwis pursue an organic lifestyle and how expats can access it too.

Organic Food: High Quality, But a Smaller Market

While food quality in New Zealand is generally high across the board, the certified organic food market is still relatively small. With a population of just over five million, demand for premium-priced organics is limited – and much of the produce grown at scale is exported to markets where demand (and returns) are higher.

Due to NZ’s strong farming heritage and relatively low use of artificial additives, even non-organic food often feels ‘closer to nature’ than what many expats may be used to. For example, most beef is grass-fed and free-range, and produce is often grown with fewer inputs, even when it isn’t certified organic.

If you’re specifically looking for certified organic products, they’re here – you just might have to seek them out.

Where to Buy Organic Food

In the bigger cities, there are some great specialist stores that carry a wide range of organic products. These include:

• Farro Fresh (Auckland) – more of a gourmet food store, but has a solid organic selection
  
  

• Commonsense Organics (Wellington) – a go-to for ethically minded shoppers
  
  

• Piko Wholefoods (Christchurch) – long-standing and community-focused
  
  

• Fresh Choice (Nelson) - with a strong selection of organic and local products
  
  

• Taste Nature (Dunedin) - one of the best spots for natural and wholefoods in the South
  

Most regular supermarkets like New World and Woolworths will have a small organic section – usually fruit, veg, meat, and pantry staples. But you’ll also find better (and often fresher) options at farmers markets or local co-ops.

Buying direct from the grower is another option with online order services, like Organic Fruit & Vegetable Box | From Farmer To Your Door! And don’t be surprised to see roadside honesty boxes selling spray-free veggies or free-range eggs. That’s pretty normal here.

Furniture and Homewares: Natural and Locally Made

Kiwis value natural materials and low-toxicity finishes in the home too. Whether it’s handcrafted wooden furniture or eco-friendly cleaning products, there’s a quiet but steady focus on sustainable living.

You will find options from local businesses that use sustainably sourced timber, natural oils, and eco-conscious designs. Ethical furniture and homeware stores to look out for include:

• Ecosa – eco mattresses and bedding
  
  

• In Nature – handcrafted solid wood furniture
  
  

• Eco Store – natural home cleaning and body care

Clothing: Sustainable, Stylish, and Full of Merino

In New Zealand, "wearing a merino" is part of the national lexicon – and for good reason. Merino wool is a natural fibre superstar: lightweight, breathable, and great at regulating body temperature, making it a favourite for outdoor wear.

While fully organic fashion ranges remain niche, interest in sustainable and ethical clothing is growing. From proudly local to globally grown brands with Kiwi roots, some standouts include:

• Kowtow Clothing – certified organic and ethically made
  
  

• Ascolour – quality basics with a sustainability focus
  
  

• Icebreaker – merino garments designed for performance and the planet

Living organically in New Zealand isn’t always about certification or premium price tags – often, it’s about the general quality and traceability of what you’re buying. While the organic market here may be smaller than in other countries, the Kiwi focus on local, seasonal, and sustainable means you will still find plenty to align with an eco-conscious lifestyle.

With a bit of local know-how – and a few trips to the farmers market – you will soon get into the swing of things. Before long, picking up veggies with a bit of dirt still on them or grabbing a bunch of herbs from someone’s driveway stand will feel completely normal.

Kia ora and welcome to New Zealand!

Mobile Relocation connects you with what you need to thrive in New Zealand. Contact us today to talk about how we can carry your relocation burden.

If you are a recruiter or HR Professional bringing international talent to NZ Mobile Relocation has a range of settlement support services to suit your candidates and your business - from baseline support to meet Immigration New Zealand’s AEWV Accreditation requirements (Kiwi Launch Pad) through to personalised programmes to support your most valued international employees.

Bridget is a New Zealander who has lived and worked as a diplomat in Singapore and India. After experiencing all facets of the relocation experience, she founded Mobile to work with private individuals moving to NZ and leading local and international businesses bringing in offshore talent.

Source: www.mobile-relocation.com

How Employers can Make Corporate Relocations Work Better

At first glance, offering your employees or candidates a role in New Zealand seems like an incredible opportunity - new culture, exciting job, fresh start. While all of that can be true, it’s also just the tip of the iceberg for what needs to be done to ensure this valuable talent performs optimally when they get here.

Behind the scenes, corporate relocations can be surprisingly complex. Over the years at Mobile Relocation, we’ve supported hundreds of global professionals settling into New Zealand, and we've seen a few key challenges pop up time and again – often the ones that employers don’t always think to plan for.

Here are four areas where extra support can make a big difference, and some easy ways to help expat employees feel confident and at home, faster.

1. Driving Standards – A Hidden Safety Risk

Driving in a new country can be more than just unfamiliar, it can be intimidating. From adjusting to the other side of the road, to understanding local signage and road culture, even experienced overseas drivers can find it overwhelming.

We’ve had clients delay commuting to work or avoid driving altogether because they didn’t feel safe. This can quickly affect confidence, independence, and connection to their new life, let alone their ability deliver at work if their role requires work off-site

The solution:  Arrange a local driving orientation or a few lessons early on. It’s a small investment that gives back in spades – boosting safety, comfort, and peace of mind for the whole family.

2. Flying Solo –  And Navigating as a Duo

Relocating as a single or as a couple brings very different sets of challenges.  

Single expats might appear to have fewer logistics to manage - no partner to resettle, no decisions to make jointly - but they often face a tougher road to social integration. With no built-in social unit, solo expats can find the first few months isolating. They miss out on the informal network-building that naturally happens through family life.  Think school gates, weekend sports, and partner-led connections.

On the other hand, couples can struggle too, particularly when one partner isn’t employed or didn’t actively choose the move. This “trailing partner” dynamic can lead to frustration, loneliness, or even resentment, especially if they’re leaving behind a job, support system, or personal identity. We've seen cases where a partner's unhappiness ultimately led to the entire relocation being cut short.

The solution: This is where thoughtful Mobile Relocation’s community introductions and proactive integration support can make a real difference. Hobby groups, curated networking events, and even informal coffee catch-ups can help both singles and couples build social capital early on. One of our most successful employer clients created a “buddy system” linking new arrivals with settled expats in similar life stages - simple, low-cost, and high impact.

3. Underestimating Resettlement Challenges

For many employers, relocating new talent into NZ  is still seen as a checklist: ship the container, find a house, set up a bank account. But the reality of settling in goes far beyond logistics.

What about registering with a GP? Learning the unwritten rules of the workplace? Finding the right milk at the supermarket?

The solution:  These are the day-to-day things that trip people up – and they’re exactly where good resettlement support comes in. The emotional, cultural, and practical guidance we provide gives expats the tools to navigate confidently - and focus on their new role instead of feeling like they’re in survival mode, and too stressed to focus on their new role.

4. The Power of a Week to Settle In

Here’s a pattern we see often: an expat lands on a Sunday and starts work on Monday. Sounds efficient – but emotions, jet lag, lack of orientation, and unfinished setup (like banking or childcare) can create a rocky start.

It looks efficient on paper, but in reality, it often leads to burnout, stress, and a slower adjustment. Between jet lag, admin, and setting up basics like transport or childcare, there’s no space to breathe.

The solution:  Giving employees even just a few days before starting work, ideally with a Mobile Relocation Resettlement Programme to ensure key tasks are completed quickly and efficiently before Day One, can make a world of difference. Time to explore their neighbourhood, find a rental property and schools, figure out the commute, get a local SIM card – and start their new job feeling calm, rested, and ready.

Final Thought

Companies spend significant resources on hiring top international talent. However, without the right wraparound support, that investment can fall short. Taking a more holistic view, one that recognises the emotional, social, and cultural side of relocation – organisations can set their expat teams up not just to arrive, but to thrive.

Kia ora and welcome to New Zealand!

Mobile Relocation connects you with what you need to thrive in New Zealand. Contact us today to talk about how we can carry your relocation burden.

If you are a recruiter or HR Professional bringing international talent to NZ Mobile Relocation has a range of settlement support services to suit your candidates and your business - from baseline support to meet Immigration New Zealand’s AEWV Accreditation requirements (Kiwi Launch Pad) through to personalised programmes to support your most valued international employees.

Bridget is a New Zealander who has lived and worked as a diplomat in Singapore and India. After experiencing all facets of the relocation experience, she founded Mobile to work with private individuals moving to NZ and leading local and international businesses bringing in offshore talent.

Source: www.mobile-relocation.com

The emotional impact of relocating to New Zealand

When relocating to New Zealand, most people expect the practical challenges - paperwork, packing, house-hunting, and settling the kids into school. What often takes them by surprise is the emotional transition that follows.

The shift from feeling like a visitor to feeling like you belong doesn’t happen automatically.

This is the often-overlooked side of global mobility: the emotional, social, and cultural adjustment that follows the move. As the global workforce becomes increasingly mobile, relocation services have had to evolve too, shifting from a checklist-driven approach to one that prioritises wellbeing and integration.

Relocation services must go beyond tangible tasks like visas, bank accounts, school visits. These are essential, of course - but they are not enough. What makes a relocation successful is how well people feel seen and supported in their transition. 

Putting People First 

In recent years, with global uncertainty and change, there has been a heightened focus on employee wellbeing. Forward-thinking companies have responded by adopting more empathetic approaches to relocation, recognising that moving someone from A to B isn’t enough. As recent research conducted by Crown and the Impact Group highlights, successful relocations are built on emotional readiness, cultural awareness, and ongoing support - starting well before departure.

At Mobile, we understand that successful relocation and integration cannot be solved with a welcome pack. Instead, it is achieved through shared experiences, personal conversations, and feeling seen and supported from the start.

A Holistic Approach

Preparation before the move plays a crucial role in ensuring a smoother transition. When individuals and families are mentally and emotionally equipped for the changes ahead, they adapt more quickly, feel more settled, and maintain a greater sense of wellbeing.

Arriving in New Zealand is also only the beginning. Integration takes time, and every journey is unique. It is important to offer support that extends well beyond the initial orientation, with a focus on what each person truly needs to thrive.

Support That Makes a Difference

We know that practical challenges can quickly become emotional hurdles -  whether it is a partner navigating the job market, a child feeling lost at school, or a family questioning their decision. The right support at these moments needs to be timely, empathetic, and tailored.

At Mobile, this support could mean:

• Helping partners explore volunteer or career opportunities

• Guiding families through the school system and local education culture

• Sharing everyday insights — from where to find the best local café to weekend getaways

• Connecting newcomers with others on similar journeys via our Mobile Community network

• Hosting Mobile Community events that build friendships and social tie

• Offering practical guidance on healthcare, housing, and lifestyle planning
  
  

These are not just services, they are stepping stones to confidence, belonging, and emotional wellbeing.

Supporting Every Relocation Journey

Relocating is a bold and exciting decision - whether you are moving on your own, as a couple, or with your family. Many people choose New Zealand in search of balance, lifestyle, and new beginnings. But even the most appealing destination can feel isolating without meaningful connection.

By focusing on the full relocation experience - both practical and personal - our aim is to help people not just settle, but truly thrive. 

Kia ora and welcome to New Zealand!

Mobile Relocation connects you with what you need to thrive in New Zealand. Contact us today to talk about how we can carry your relocation burden.

If you are a recruiter or HR Professional bringing international talent to NZ Mobile Relocation has a range of settlement support services to suit your candidates and your business - from baseline support to meet Immigration New Zealand’s AEWV Accreditation requirements (Kiwi Launch Pad) through to personalised programmes to support your most valued international employees.

Bridget is a New Zealander who has lived and worked as a diplomat in Singapore and India. After experiencing all facets of the relocation experience, she founded Mobile to work with private individuals moving to NZ and leading local and international businesses bringing in offshore talent.

Source: www.mobile-relocation.com

Your Guide to Bringing a UK Pension to New Zealand

Deciding to transfer pension funds from overseas to New Zealand can be a daunting task. 

For many, it’s not a priority during the initial move, often becoming a consideration only after settling into life in Aotearoa. However, the process involves a web of complexities, from understanding tax implications to navigating legal requirements.

In this blog, we’ll unpack the journey of transferring your hard-earned pension funds to New Zealand. 

With insights from Janet Britz, Senior Financial Advisor at First Capital Financial Services Limited, we’ll explore the steps, challenges, and key factors you need to consider to make informed decisions.

If you would like to learn more, please contact Janet directly at Janet.britz@firstcapital.co.nz

As mentioned in the interview, please find attached a link to the HMRC list of all recognised overseas pension scheme providers worldwide: Recognised Overseas pensions List

The HMRC pension tracing service can be found here and more information about the sliding scale can be found on the IRD website here.

The information in this interview is intended for general informational purposes only and does not constitute financial advice. The content does not consider any individual's specific circumstances and should not be relied upon as a substitute for qualified financial advice. The views expressed are those of the interviewee, a Financial Adviser at First Capital Financial Services, and do not necessarily reflect the views of Mobile-Relocation. For more information or to view the Public Disclosure Statement for First Capital Financial Services, please visit this website.

Mobile Relocation connects you with what you need to thrive in New Zealand. Contact us today to talk about how we can carry your relocation burden.

If you are a recruiter or HR Professional bringing international talent to NZ Mobile Relocation has a range of settlement support services to suit your candidates and your business - from baseline support to meet Immigration New Zealand’s AEWV Accreditation requirements (Kiwi Launch Pad) through to personalised programmes to support your most valued international employees.

Bridget is a New Zealander who has lived and worked as a diplomat in Singapore and India. After experiencing all facets of the relocation experience, she founded Mobile to work with private individuals moving to NZ and leading local and international businesses bringing in offshore talent.